- I am a producer, how do I update my products?
- I have some (positive or negative) feedback about a product I bought. Who should I direct it to?
- Why do I not see any Poultry, Egg or Dairy Products listed for sale through the Co-op? How do I find local sources of these?
- Why is coffee sold through the OVFC, although it is not grown locally?
Q: What kind of legal entity is the Ottawa Valley Food Co-op?
A: The Ottawa Valley Food Co-operative, Inc. is a 'not-for-profit' co-operative, incorporated in December 2007 under the Ontario Co-operative Corporations Act. Please view our Bylaws.
Q: How do I order NOT using this shopping cart?
A: For ordering NOT using this online shopping cart, please email us to ask if there is a 'computer buddy' who can take your order by phone or fax.
Q: Are there any extra fees charged to consumers and producers on orders?
A: Yes, there is an OVFC commission fee of 7% added to consumer invoices, and 12% subtracted from producer invoices. These fees, totaling 19%, are used for operating and overhead expenses such as mileage for the delivery volunteers, the Coordinator's part-time salary, liability and directors' insurance, auditor fees, and ice to keep food cold in the coolers on Delivery Days, sorting hall rental, etc.
Q: How do I pay for my order?
A: Payment is accepted in cash or by cheque to the driver or host at your delivery depot, when you pick up your order. We do not have the ability to accept on-line payments at this time.
Q: When and where can I pick up my order?
A: Your temporary invoice (viewable during Order Week and after ordering is closed) will have the information on pick up time and location for your pick-up spot. An email will be sent 1 or 2 days before Delivery Day to remind you of time and place to pick up your order, and a phone volunteer from your area may call with a reminder as well.
Q: I am a producer, how do I update my products?
A: Log in just below the upper right hand corner of the website, and click on 'Edit Your Products' (choose from Unlisted, Listed Retail, Archived, or Add a New Product), then choose the product, click on 'Edit Product' to the left of the product, and make your changes. Your changes will not go 'live' on the website until the Coordinator checks it and makes it 'live' sometime before Order Week begins.
Q: I have some (positive or negative) feedback about a product I bought. Who should I direct it to?
A: We encourage building relationships between Ottawa Valley farmers/producers and consumers. You can email, phone or write producers directly with your feedback or concern (look for their contact info on the Producers page, producers are usually happy to receive feedback and to correct any problems. In the case of a complaint that is not satisfactorily resolved with direct communication with the producer, please contact the manager for further assistance.
If the problem is related to how the product was shipped, or there was a product missing but charged for on the invoice, please contact the Coordinator.
Q: Why do I not see any Egg or Dairy Products listed for sale through the Co-op? How do I find local sources of these?
A: Government regulations and Marketing Boards do not allow small scale ecological farmers to sell or advertise their dairy or eggs anywhere other than 'at their farm gate'. Word of mouth is the best way to find local sources. Ask the vendors at your local Farmers' Market or Health Food Store.
Q: Why is coffee sold through the OVFC, although it is not grown locally?
A: We only allow products that are grown and/or processed locally, in the case of the coffee it is locally roasted (and also Fair Trade certified, which means that the coffee farmers in southern countries are getting fairly paid for their work).